Question 1

What does a 15% co-host fee cost in real dollars?

Accepted Answer

On $3,000 in booking revenue, a 15% co-host fee is $450. Because the fee scales with revenue, the dollar amount changes every month. Staysail uses published flat monthly plans instead: Solo Host is $49/mo, Multi-Property Operator is $149/mo, and Portfolio Manager is $349/mo. Compare the tiers for your portfolio and operating needs.

Question 2

Does Staysail take a percentage of every booking or add per-reservation fees?

Accepted Answer

Staysail’s published pricing is a flat monthly plan, not a percentage of each booking or a Staysail per-reservation fee. The plan you choose is based on portfolio size and the workflows you need. See the current tiers on the pricing page.

Question 3

How do AI guest replies work overnight?

Accepted Answer

Staysail drafts replies from the listing context, house rules, and conversation history so an overnight question has a useful starting point. You choose the approval and guardrail settings for a property; uncertain or sensitive cases can be escalated for review. It is an operating assistant, not a promise that every situation can be handled without human judgment.

Question 4

How is Staysail’s dynamic repricing different from PriceLabs?

Accepted Answer

PriceLabs is focused on dynamic pricing. Staysail puts repricing in a broader operating workflow that also includes guest inbox work and cleaning operations, so those parts of the portfolio can be managed together. It is designed to fit alongside an operator’s existing stack where that makes sense; the right setup and supported connections depend on your portfolio.

Question 5

What happens when I connect live OTA credentials?

Accepted Answer

The connection starts an initial sync of the listing details, pricing context, and message threads Staysail uses for its workflows. Automation can act after the sync is complete and you have enabled the relevant controls. Access follows the permissions you grant through the OTA connection, so the onboarding flow is the right place to confirm the exact scope for each channel.

Question 6

What stays human when Staysail is running?

Accepted Answer

Your judgment still matters for exceptions, sensitive guest situations, and decisions that need approval. You set the guardrails and can review escalations; people still handle physical cleaning, maintenance, and on-site work. Staysail helps coordinate the operating work, but it does not replace the host or the crew at the property.

Question 7

Which OTAs and portfolio operations does Staysail cover?

Accepted Answer

Staysail is built around Airbnb, Vrbo, Booking.com, and Expedia, with coverage depending on the plan: the published Solo Host tier calls out Airbnb and Vrbo, while higher tiers call out messaging across all four. The operating focus is repricing, guest messaging, and cleaning workflows across the portfolio. Confirm the best fit for your channels during onboarding.

Question 8

Can I review or control changes before they go live?

Accepted Answer

Yes. Set price floors, ceilings, and minimum stays, and use per-property controls to decide how much automation is appropriate. Message approval can stay in review mode, while properties with trusted guardrails can use the approval setting you choose. That keeps the final level of control with the operator.